Your privacy is very important to us. As such, we developed this Policy for you to understand how we collect, use, communicate and disclose, and make use of personal information. Our privacy policy is outlined below.
Information Collection and Use
- Before or at the time of collection, we will identify the purposes for which personal information is being collected.
- Our collection and use of personal information is solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
- We will only retain personal information as long as necessary for the fulfillment of those purposes.
- We will collect personal information by lawful and fair means and, where appropriate, with the knowledge and consent of the individual concerned.
- Personal data should be relevant to the purpose(s) for which it is to be used, and, to the extent necessary for that purpose, should be accurate, complete, and up-to-date.
SMS and Email Messaging Policy
Data Collection for Messaging
We collect your mobile phone number and email address when you opt in to receive SMS and/or email communications from us. This data is used solely for the purposes described in this policy, which include appointment reminders, service notifications, and occasional promotional offers.
User Consent and Opt-In
By providing your phone number and/or email address, you expressly consent to receive communications from Heinco Plumbing Services, including:
- Transactional messages (e.g., appointment confirmations, service reminders, updates, follow-ups).
- Promotional messages (e.g., discounts, seasonal offers, service announcements).
Consent is not a condition of purchase. Message frequency may vary. Standard message and data rates may apply for SMS.
Opt-Out Instructions
- SMS: You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After you send STOP, you will receive one final confirmation text.
- Email: You may unsubscribe from emails at any time by clicking the “unsubscribe” link included at the bottom of our emails.
- You may also contact us directly at (804) 245-2179 or [email protected] to be removed from our communications.
Help Instructions
For SMS assistance, reply HELP to any of our text messages, or contact us directly at (804) 245-2179 or [email protected].
Third-Party Messaging Providers
We may use third-party service providers to deliver SMS and email messages. These providers are contractually obligated to handle your information in compliance with applicable laws and regulations.
Policy Updates
This policy may be updated periodically. Continued use of our SMS or email services after updates indicates your acceptance of the revised policy.
We will not share or sell your opt-in data or consent information with third parties for marketing purposes. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services (such as platform providers, phone companies, or email service vendors).
Acceptance of Policy
By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
If you have questions about our privacy policy, please contact us at (804) 245-2179 or [email protected].
Last updated: 9/17/2025
